Answer: If the plant is damaged during shipping and we are notified upon receipt, yes we will replace the plant. Guests should open boxes immediately upon arrival and care of their plant leading up to the event. We will not replace plants that die due to a lack of care/unopened box.

Answer: We do not ship directly from the US but we partner with local nurseries in international countries that can ship on our behalf. Note that the product will vary in size and price. Please send us a message with the countries you'd like to ship to and we can provide a proposal.

Answer: Please bring the box indoors upon receipt. Protect your succulents from extreme temperatures and weather conditions by bringing the package inside as soon as it arrives. 
Open the box promptly, allow light and airflow to reach the plants by opening the box. Simply unboxing them and letting them rest will help reduce stress from transit.   
**Dry Succulents:** Your succulents will arrive dry, as shipping them with moisture could cause mold. If needed, you may water them upon arrival, but be sure to water only at the root. 
**Ongoing Care:** Participants are responsible for caring for their plants in the days leading up to the event. Open the box immediately and monitor the health of your succulents.

Answer: Yes, simply add your conferencing link to the Elevent portal and we will sign on to the event.

Answer: All kits include a 72 hour heat pad that provides added warmth. We are monitoring the weather conditions for all recipients. In the event inclement weather is expected we will reach 

out to the host and suggest expedited delivery for the best care of the plant.

Answer: Our carrier preference for domestic is UPS, USPS is utilized for any P.O. boxes, and FedEx is utilized for international.