Answer: If the plant is damaged during shipping and we are notified upon receipt within the first 48 hours of delivery, yes we will replace the plant. Guests should open boxes immediately upon arrival and care of their plant leading up to the event. We will not replace plants that die due to a lack of care/unopened box. All boxes ship with a sticker reminder that boxes should be opened upon receipt.

Answer: We do not ship directly from the US but we partner with local nurseries in international countries that can ship on our behalf. Note that the product will vary in size and price. Please send us a message with the countries you'd like to ship to and we can provide a proposal.

Answer: Please bring the box inside the home to prevent it from being exposed to cold or poor weather conditions. Opening the box to allow light to reach the bonsai. Simply opening the box and leaving its contents inside will help destress them from their journey. All bonsais will ship in a ziplock bag with a wet paper towel. Guests are required to start watering bonsai every 3 days leading up to the workshop. Participants should open boxes immediately upon arrival and care of their plant leading up to the event. Participants are responsible for caring for their plants upon receipt and in the days leading up to the event. On the day of delivery, report any plant damages along with an image of the damages. We won't be able to replace plants that perish due to lack of care prior to the session.

Answer: Yes, simply add your conferencing link to the Elevent portal and we will sign on to the event.

Answer: All kits include a 72 hour heat pad that provides added warmth. We are monitoring the weather conditions for all recipients. In the event inclement weather is expected we will reach out to the host and suggest expedited delivery for the best care of the plant.